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Applies to all users of the Fiinq salon management platform.
These Terms and Conditions ("Terms") govern your access to and use of the Fiinq platform ("Service"), operated by Fiinq ("we", "us", "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service. Fiinq is a salon management platform providing online booking, appointment scheduling, client management, payments tracking, and related tools, primarily designed for nail salons in the United Kingdom.
You must be at least 18 years old and operate a legitimate business to use Fiinq. By registering, you confirm that all information you provide is accurate, current, and complete. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
Fiinq is free to use. There is no trial period and no time limit on the free plan. Two paid plans add card payments taken through Fiinq, and the other things listed on the plans page: Individual, for one person working: £14.99 a month or £149.99 a year. Salon, for a team of two or more: £24.99 a month or £249.99 a year. Card payments taken through Fiinq are processed by Stripe. For each one you pay the fee Stripe charges to process it, and Fiinq adds no fee of its own. The fee is taken at a higher holding rate when the payment is made and the difference is returned to your Stripe balance, normally within a minute and always within a day, once Stripe has reported its charge. Stripe does not return its fee when you refund a customer. All prices are in GBP. FIINQ LTD is not registered for VAT, so no VAT is charged. If that changes, VAT will be added to these prices at the rate then in force, and we will tell you before it is. Billing begins on the date you choose a plan. Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. We reserve the right to change pricing with at least 30 days' written notice. Continued use of a paid plan after a price change takes effect constitutes acceptance of the new pricing. Failed payments: if a payment fails, Stripe will retry it. If payment is not recovered, your salon moves to the free plan: card payments through Fiinq stop, and you keep your account, your bookings and your data.
The free plan is provided at no cost. It does not include card payments taken through Fiinq, and it has usage limits, which are shown on the plans page. We reserve the right to modify, limit, or discontinue the free plan at any time with reasonable notice. Free plan users are subject to the same Terms as paid subscribers.
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period — you will retain access to paid features until that date. We do not offer prorated refunds for partial months. However, if you experience a material failure of the Service that we are unable to resolve within a reasonable timeframe, you may request a refund for the current billing period by contacting us at hello@fiinq.com. Annual plan cancellations: if you cancel an annual plan within 14 days of purchase and have not used paid features, you are entitled to a full refund. After 14 days, no refund is available for the remainder of the annual term.
You agree not to: • Use the Service for any unlawful purpose or in violation of any applicable law. • Attempt to gain unauthorised access to any part of the Service or its infrastructure. • Upload or transmit malicious code, spam, or content that infringes third-party rights. • Resell or sublicense access to the Service without our written consent. • Use the Service to send unsolicited marketing communications to clients without their consent. • Scrape, crawl, or extract data from the Service by automated means. Violation of these rules may result in immediate suspension or termination of your account without refund.
You retain ownership of all client data you enter into the Service. By using the Service, you grant us a limited licence to store, process, and display your data solely to provide and improve the Service. You are responsible for ensuring you have the lawful basis to store and process your clients' personal data (e.g. names, phone numbers, appointment history) within Fiinq. We act as a data processor on your behalf. See our Privacy Policy for full details. You may export your data at any time. Upon account closure, we will delete your data within 90 days, except where retention is required by law.
Fiinq sends SMS messages on your behalf for booking confirmations, appointment reminders, and client communications you initiate. No plan includes SMS messages each month. You buy them in advance from your account settings, at the price shown there when you buy, and what you buy does not expire. A message that is long, or that contains certain characters such as an emoji, is sent and charged as more than one message; the screen shows the number before you send. We may add SMS messages to your account at no charge, for example when you first pay for a plan; these have no cash value and are not refunded. Booking emails are not charged for. Marketing emails are limited each month according to your plan, as shown on the plans page. You are responsible for ensuring your clients have consented to receive SMS and marketing email from your business. Misuse of these features (such as sending spam or unsolicited promotional messages) may result in immediate suspension.
We aim to provide 99.5% uptime but do not guarantee uninterrupted access to the Service. Scheduled maintenance will be communicated in advance where possible. We are not liable for losses arising from temporary unavailability due to maintenance, infrastructure issues, or circumstances beyond our control.
To the fullest extent permitted by law, Fiinq shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of data, or loss of business, arising out of or related to your use of the Service. Our total aggregate liability to you for any claim arising under these Terms shall not exceed the total subscription fees paid by you in the 3 months immediately preceding the event giving rise to the claim. Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
All intellectual property rights in the Fiinq platform — including its software, design, trademarks, and content — are owned by or licensed to Fiinq. Nothing in these Terms transfers any such rights to you. You grant us a non-exclusive, royalty-free licence to use your business name and logo solely for the purpose of providing the Service (e.g. displaying your salon name on your booking page). We will not use your branding for marketing purposes without your consent.
We reserve the right to suspend or terminate your account without notice if you breach these Terms, fail to pay outstanding fees, or if we reasonably suspect fraudulent or harmful activity. You may close your account at any time. Upon termination by either party, your right to use the Service ceases immediately. We will provide data export capability for 30 days following termination, after which your data will be deleted.
We may update these Terms from time to time. We will notify you of material changes via email or in-app notice at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not accept the updated Terms, you may cancel your subscription before the effective date.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer, you retain the benefit of any mandatory consumer protection laws in your country of residence.
For any questions about these Terms, contact us at hello@fiinq.com.
Applies when you use the Fiinq app to find a salon and book an appointment. Part A does not apply to you.
These terms are an agreement between you and Fiinq, and they cover your use of the Fiinq app to find salons, book appointments, message a salon and leave reviews. They do not cover the appointment itself. See section 3 — that distinction matters and is not a technicality. If you run a salon and use the Fiinq dashboard, Part A above applies to you instead.
You must be 18 or over to hold an account. Booking creates a contract and may involve a payment, which is why the age is set there. Keep your password to yourself. Tell us at support@fiinq.com if you think someone else has got into your account. You can delete your account at any time from Profile in the app. What happens to your data afterwards is set out in our Privacy Policy, including the one thing that outlives deletion: published reviews.
This is the most important thing on this page. When you book, the agreement to provide that treatment is between you and the salon. Fiinq introduces you and handles the booking; the salon does the work and is responsible for it. So the salon — not Fiinq — is responsible for the quality and safety of the treatment, its own opening hours and availability, its prices, its cancellation policy, its staff, and its premises. If a treatment goes wrong, your claim is against the salon. What we are responsible for is running the platform properly: showing you accurate availability, passing your booking to the salon, and handling your data as our Privacy Policy describes. We do not check, endorse or vouch for the salons on Fiinq. We do check that a salon is a real business before listing it, and we remove salons that break these terms.
Most appointments are paid at the salon, in the normal way. Fiinq takes no payment for those. Some salons ask for a deposit when you book, or hold a card to charge a fee if you do not turn up. Where that applies, it is shown to you before you confirm, and you agree to it by confirming. We will never charge you an amount you were not shown. Card details are entered into a screen provided by Stripe, our payment processor. We never see or store your card number. Two limits we apply whatever a salon sets: a deposit can never exceed the price of the booking, and a no-show fee can never exceed the price of the appointment you missed. If you are charged and you disagree, email support@fiinq.com. A person will review it and we can reverse the charge. You do not have to argue with the salon first.
You can cancel a booking in the app. The salon sets its own cancellation policy and it is shown to you before you book. The app does not let you move a booking yourself — cancel and rebook, or message the salon and ask. If a salon cancels on you, we will tell you. Any deposit you paid is between you and the salon; we will help if you ask, but we cannot compel a refund from them.
You can review a salon after a visit. A review must be honest and about a visit that actually happened. You must not post anything false, abusive, hateful, threatening, sexual, or illegal, anything that identifies another customer or a member of staff without their agreement, or anyone else's photographs. A review is published with your rating, your words, your photos, the date, and your first name with the initial of your surname. It stays published if you delete your account, though we will remove your name on request. You keep ownership of what you write and photograph. You give us permission to show it on Fiinq and, where a salon shares its Fiinq page, alongside that page. We may remove content that breaks these rules, and we may suspend an account that repeatedly does. We do not remove a review simply because a salon dislikes it — an honest bad review is not a breach of anything.
If you see something that breaks section 6, or a message that makes you uncomfortable, use Report in the app. A person reads every report and decides what to do. We do not tell the other side who reported them. You can also block a salon, which stops it messaging you and hides the conversation. Blocking does not cancel a booking you have already made — contact the salon if you want to cancel one. If you are in immediate danger, please contact the police on 999. We are not an emergency service.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Your rights under the Consumer Rights Act 2015 are not affected by anything here. Beyond that: we are liable for the service we provide, which is the platform. We are not liable for the treatment you receive at a salon, for a salon cancelling or closing, or for a dispute between you and a salon — though we will try to help. We work to keep Fiinq available but do not promise it will never be unavailable.
You can stop using Fiinq and delete your account whenever you like. We can suspend or close an account that breaks these terms — particularly section 6. Where we can, we will tell you why and give you a chance to respond first. Where the breach is serious, we may act immediately.
We may update these terms. If a change materially affects you we will tell you in the app or by email at least 14 days beforehand. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere in the UK you can also bring proceedings in your local courts. Questions: support@fiinq.com. Privacy: privacy@fiinq.com.